DigitalOcean Support Plans
With DigitalOcean's range of support plans, you can get troubleshooting tips, unlimited custom support, and fast response times so you can bring new products to market faster. Get the support your business needs to better focus on creating great applications and serving your customers.
Choose the Right Support Plan for You
Four different support plan levels to meet various needs from individual developers to large enterprises
Starter
Suitable for those who need general guidance and troubleshooting
Developer
For teams developing and testing with non-production workloads
Standard
For teams deploying and maintaining production workloads. Includes live chat.
Premium
For enterprises serving large customer bases through mission-critical applications. Response time within 30 minutes
| Features | Starter | Developer | Standard | Premium |
|---|---|---|---|---|
| Response Time | < 24 hours | < 8 hours | < 2 hours | < 30 minutes |
| Average Resolution Time | 48 hours | 16 hours | 4 hours | 2 hours |
| Support Team | Support staff provides general guidance | Support staff provides general guidance | Experienced senior technical staff for faster, more consistent troubleshooting | Experienced senior technical staff for faster, more consistent troubleshooting |
| Severity coverage from low to high, including business-critical incident response | ||||
| Email Support | ||||
| Monthly Pricing | ||||
| Online Chat | ||||
| Monthly Newsletter | ||||
| Dedicated Slack Channel and Video Guidance | ||||
| Business Advisory Team - Dedicated Customer Success Manager and other engineering advisors | ||||
| Technical Advisory Team - Assigned dedicated Technical Manager and other engineering advisors | ||||
| Ticket Escalation - Dedicated technical team prioritizes urgent failures and issues | ||||
| Fast Troubleshooting and Assistance - Real-time support for mission-critical situations and production issues with 30-minute response | ||||
| Architecture Review and Guidance - Expert guidance on better resource allocation, security improvements and cost optimization | ||||
| Business Review and Strategy Consultation - Analysis of business goals, use cases, and cloud resource spending | ||||
| One-on-One Onboarding Guidance - Best practices and setup guides for new features and complex products (like Kubernetes) | ||||
| Higher API Limits | ||||
| Customer Monthly Report |
Premium Support Service for Enterprises
Advanced support services customized for enterprise customers to help your business get maximum value
Regular Business Reviews
We analyze your business goals, unique use cases, spending, answer your questions, and help you strategize to get higher ROI on DigitalOcean
Proactive Decision Making
Opportunities to discuss product updates and future roadmaps with our internal teams and product managers, helping you make better decisions for your business
Co-marketing Opportunities
Co-marketing opportunities with DigitalOcean, such as case study promotions and joint online seminars, leveraging our customer base to increase your brand awareness and expand reach to new prospects and existing customers
Powerful Technical Support Services for Quick Problem Resolution
Professional technical team provides comprehensive technical support to ensure your business runs smoothly
Fast Troubleshooting and Assistance
Get real-time support for mission-critical situations, production issues, or any other type of problem regardless of severity, with response within 30 minutes
- • Response within 30 minutes
- • Real-time mission-critical support
- • Production issue prioritization
- • 24/7 technical support
Ticket Escalation Assistance
Escalate urgent tickets and issues through our dedicated technical advisory team for quick resolution, minimizing operational downtime
- • Dedicated technical advisory team
- • Priority escalation for urgent tickets
- • Fast problem resolution
- • Minimize downtime
Architecture Review and Guidance
Get expert guidance and advice on improving your cloud usage, including better resource allocation, cost optimization, security improvements, and other best practices
- • Architecture design review
- • Resource allocation optimization
- • Cost control recommendations
- • Security configuration guidance
Customized Direct Assistance
Dedicated support team connects with you via Slack, email, live online chat, and video calls to provide support in the way that works best for you
- • Dedicated support team
- • Multi-channel communication
- • Dedicated Slack channel
- • Video call support
One-on-One Onboarding Guidance
Get best practice guidance on new features or complex products like Kubernetes based on your familiarity with cloud infrastructure and specific goals, preparing you for long-term business success
- • Personalized guidance services
- • New feature training
- • Professional Kubernetes guidance
- • Long-term success planning
Enhanced Infrastructure Visibility
Work with the support team to set up monitoring and other preventive maintenance measures, taking smarter actions to optimize your cloud infrastructure
- • Monitoring system setup
- • Preventive maintenance
- • Infrastructure optimization
- • Performance monitoring recommendations
Check DigitalOcean Service Status Anytime
Real-time monitoring of all our services' operational status to keep you informed of service availability
DigitalOcean Status Page
View real-time status information for all DigitalOcean services, including:
- • Droplets availability
- • Database service operational status
- • Storage service connectivity
- • Network and load balancer status
status.digitalocean.com
Get Started Quickly
Migration assistance, pricing consultation, solution design. We have certified product experts ready to help at any time.
Phone Consultation
Professional technical consultants provide one-on-one consultation
Online Consultation
Real-time online customer service to quickly answer your questions
Email Support
Detailed technical issue email consultation service
• Free Consultation • Customized Support Plans • Professional Technical Team