Frequently Asked Questions

What payment methods are accepted?

We accept Visa, Mastercard, American Express, Discover, PayPal, Google Pay, and Apple Pay. Apple Pay requires Safari browser. If you need other payment options including wire transfer, purchase order, and ACH, please contact us. Note that when you add a credit card, we may send a temporary authorization request to the issuing bank. This temporary authorization amount will be released immediately by DigitalOcean, but depending on your bank, it may take several days to clear from your card.

When will my card be charged?

DigitalOcean's billing cycle is monthly. Typically, we send an invoice to your account's primary payment method on the first day of each month and automatically deduct the previous month's usage fees. In some cases, if your usage exceeds a threshold, we may charge earlier. You can also log in and make payments at any time.

Will I be charged when I enter my credit card information?

No. Your credit card will only be charged at the end of a billing cycle or when usage exceeds a certain threshold. Authorization holds: When you add a card, we may send an authorization request to the issuing bank. This is to verify that the added card is issued by that bank and that they will authorize any future charges. These temporary authorizations are usually $1, but the amount may vary and are immediately canceled by us. Depending on your bank, this charge may take several days to clear from the card.

Are taxes included in my monthly invoice?

As required by law, we must collect taxes in certain countries. Please click here to find out if we collect taxes in your country, what the tax rate is, and other information.

Why am I still being charged for a powered-off Droplet?

When you power off a Droplet, you are still charged for it. This is because your disk space, CPU, memory, and IP address are still reserved when powered off. Therefore, charges will continue until you destroy the instance.

How do I destroy resources?

Please refer to the documentation to learn how to destroy Droplets, Kubernetes clusters, managed database clusters (PostgreSQL, MySQL, Redis), Spaces, Volumes, Firewalls, and Load Balancers.

Can I receive notifications if my bill exceeds a certain threshold?

Yes, you can set up billing alerts, and we will notify you by email if your monthly spending exceeds the amount you specify.

Will I be charged for a full month if my Droplet is used for less than a month?

No. All Droplets are billed hourly, up to a maximum of 672 hours (the number of hours in 4 weeks). If you use the server for less than 672 hours in a month, you will be charged for the time used. If you use the server for more than 672 hours in a month, you will be charged the monthly rate. For example, if you create a $10/month Droplet and use it for 336 hours, you will be charged $5 (at the hourly rate). If you use that Droplet for 700 hours, you will be charged $10 (monthly rate cap).

I added a $4 Droplet, but my monthly bill exceeds $4. Why is this?

Our pricing is based on individual Droplets. You may have created other resources, which could be the reason for the increased bill. You can view your bill in the control panel to see details of the various resources you are using. If you need help, please contact support.

I received $200 credit when I signed up. When will I be charged?

You will only be charged after you have used your free credit. For example, if you receive $200 credit for 60 days, that $200 credit will be automatically applied to your account. If you spend $25 during that time, your card will not be charged. If you spend $300, the $200 credit will be fully used and your card will only be charged $100. Since the credit is valid for 60 days, you will not be able to use the remaining credit after 60 days.

What is the pricing for products in the App Marketplace?

We charge based on the underlying compute resources of the application.

How do I delete my credit card?

To remove a saved payment method, visit the Billing page of the product, click the three-dot menu for the desired payment method, and click Delete. In the confirmation window that appears, click Delete to remove the card. You cannot delete the default payment method on your account.

Can I prepay for my resources?

If you are interested in prepaying for resources, please contact us.

Can I get a refund?

We do not offer refunds. If you have special circumstances, please contact customer service.

My account was locked, what should I do?

Cloud platforms face many fake and fraudulent accounts. Therefore, accounts may sometimes be blocked by the risk control system during registration and credit card addition. Here are some suggestions to reduce the probability of being automatically misjudged and locked by the system:

• Use a corporate email address to register
• Try not to use VPN during registration and payment method addition, as it may cause your IP address to be in different geographic locations
• The country of the billing address you enter when adding a credit card is inconsistent with the country of your current visiting IP, for example, the IP shown during registration switches from Japan to Singapore, but the billing address country is China

If your account is still locked, please try the unlock process. You can unlock it by submitting a ticket. In case of emergency, please contact us.